Provide Exceptional Service

• Always conducting yourself in a professional manner ·Having a full understanding of your role and responsibilities ·Having product knowledge / know what you are serving.
•  Familiarising yourself in your room ·Practising what you have learned today will help you to gain more knowledge so you can provide exceptional service.
• Always greet and smile to our guests. Greeting is must, remember that first impression always counts!
• When arriving for your shift always say “Hello” to your fellow workers. This is a sign of respect.

Remember that you are an integral part in the success of this business – no matter your position